Data Protection

Privacy Commitment

Lucky Canada Play prioritizes the safety and confidentiality of your data

Last Updated: February 3, 2025
Version 3.2

Our Privacy Promise

Lucky Canada Play (“we,” “our,” or “us”) follows Canadian privacy requirements and is committed to safeguarding any personal information you share while using our number-based gaming platform.

Information We Collect

We collect specific information to maintain service quality, ensure compliance, and support your gameplay:

Player Profile

  • Registration details provided during account setup
  • Age verification information
  • Contact and communication details

Technical Data

  • Information about your device and browser
  • Records of your gameplay activity
  • Security logs and access-related data

How We Use Your Data

Game Service Delivery
Account Management
Security Protection
Legal Compliance
Service Enhancement
Player Communication

Your Rights

Access Information

Review the personal data we maintain

Data Correction

Update data that is inaccurate or outdated

Information Removal

Request deletion of personal information

Data Portability

Obtain a copy to transfer your data

Canadian Operations

Operating Entity

Canadian Gaming Enterprises Ltd.

Registered Office

145 Bay Street, Toronto, ON M5J 2R3, Canada

Regulatory Body

Ontario Lottery and Gaming Corporation (OLG)

Privacy Questions?

If you need clarification about data protection or privacy practices, our team is here to support you.

Contact Support

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Password Assistance

Service Temporarily Unavailable

Our password recovery mols-feature is currently undergoing maintenance and cannot be used at the moment.

If you need help restoring access to your account, you can:

Email our support team: support@luckycanadaplay.com
Visit our support page: Contact Support Team
Support Hours: Monday–Friday, 9:00 AM – 6:00 PM EST